Managing Director, Program Implementation
Sam manages BKM's network of service partners and owns the question of whether a program actually lands the way it was designed to. He personally handles the data consolidation on every merger campaign the agency runs.
His first encounter with a core system conversion was in 1985, as a Head Teller at Springfield Institution for Savings. It went badly for customers and staff alike. Seventeen years later he ran his first bank merger campaign and discovered that combing through core processor data dumps for irregularities and exceptions — the things that quietly wreck a consolidation — was work he genuinely enjoyed.
Sam brings over 30 years of production and account management experience to BKM. He began client-side in financial services before moving into marketing services management, holding client services and business development roles at Triad, Dickinson Direct, Protocol and W.A. Wilde. He holds a BA in Marketing from Bentley College.
