It is nearly impossible to follow the banking industry and not be aware of the impact that technology is having on every aspect of the bank/customer relationship. While analysts have been calling for the replacement of core banking systems for years, the fact is that new and disruptive technology has created an environment for different types of change – some significant and some less so.
The reality is that any change to the manner in which a customer interacts with their bank requires thought about the level and manner of communication about these events. Core banking conversions are very large and complex exercises that take significant time, resources and expense. But what about the less complex but still revenue impacting initiatives?
For this reason, BKM offers a number of services to assist our clients in the conversion communication process – whether large or small.